FAQ

Follow your passion, and success will follow you

FAQS

  • What are your business hours?​

vGroup’s business hours are between 9am to 5pm, Monday to Thursday, Friday 9am to 4pm. vGroup will aim to resolve any issue you have within one working day.​

  • Can I track my order?​

You can track your order using the tracking information in your shipping confirmation email. 

  • I’ve haven’t received my order, what do I do?​
You’ll be able to track your order using the tracking information in your shipping confirmation email. ​
If you need more info, please get in touch with vGroup. You can use vGroup’s online chat here, or email greenflagshop@vgroupinternational.com.​
  • I’ve received the wrong/damaged product, do can I do?​

We’re very sorry if this has happened, please let vGroup know as soon as possible so they can help. You can use vGroup’s online chat here, or email greenflagshop@vgroupinternational.com.​

  • How do I make a complaint?​

If your experience with vGroup hasn’t met your expectations, we absolutely want to hear from you. To log a complaint, use our online chat here or email greenflagshop@vgroupinternational.com.​

  • Are the orders arranged by Green Flag or a third-party company?​

Green Flag are working with vGroup International, a UK based business that’s been supporting the automotive market for over 30 years. vGroup will be arranging & dispatching your order.

  • Are my payment and personal details safe on your database?​

Yes, vGroup take security extremely seriously and we’ll use all reasonable protocols to protect your data.​

  • Where are my goods shipped from?​

All goods are shipped from vGroup International, direct from their site in Milton Keynes.​

  • Is the packaging eco-friendly?​

Yes, vGroup are constantly evolving our packaging and production methods to reduce our carbon footprint, and use of single-use materials. 

  • How long does a refund take?​

Once you’ve returned your item(s), or when confirmation of credit is agreed, you should receive your refund within three business days.​

  • What are your returns process (how long do I have to return an item, what’s the return address, etc)?​
You can return an item within 30 days of purchase. Items need to be returned to us in the same condition as when you received them. ​
You’ll need to complete this form along with your return. ​
 
Our returns address is: ​
VGroup International​
Units 1-7 Erica Road​
Stacey Bushes​
Milton Keynes​
MK12 6HS​
 
Once you’ve returned your item(s), or when confirmation of credit is agreed, you should receive your refund within three business days.

OUR MISSION

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OUR STORIES

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OUR APPROACH

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OUR PHILOSOPHY

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Lisa John

Fashion Design

Jane Doe

Director

Cartherin Forres

Marketing Director