Q: What are your business hours?

Our team is available Monday to Friday from 09:00 to 17:00, and Friday from 09:00 to 16:00. We are closed on Saturday and Sunday.

Q: How can I track my order?

Tracking details are sent via email confirmation once your order has been shipped. If you haven't received this email, please contact us at info@liningdirect.com

Q: What is the shipping time-frame?

Orders placed before 14:00 will be dispatched the same day. Please note that tailored mats require 3-5 working days for dispatch, as they are custom-made for each vehicle.

Q: What if I receive an incorrect, damaged, or missing item?

If your order is incorrect, damaged, or missing, please reach out to our customer service team at info@liningdirect.com and we will resolve the issue as quickly as possible.

Q: Who do I contact for assistance or to provide feedback?

Whether you need help or wish to raise a complaint or share praise, please contact our customer service team at info@liningdirect.com .

Q: How do refunds work?

Refunds are available for orders that are incorrect, damaged, or missing. Refund requests must be submitted within 30 days of placing your order. If the item is incorrect or damaged, it must be returned before a refund can be issued. For missing items, courier proof may be required.

Q: What is your returns policy?

A return must be completed prior to any refund being processed. If your item was incorrect, damaged, or missing, Lining Direct will cover the return shipping costs. For all other returns, the customer will be responsible for return postage.

Q: What is your returns address?

vGroup International

Unit 1-7, Erica Road

Stacey Bushes

Milton Keynes

MK12 6HS